Refund Policy

Refund Policy

At Zip Zap Company, we take pride in delivering high-quality, personalized products tailored just for you. Due to the customized nature of our items, we do not accept refunds. However, we stand by the craftsmanship of our products and will gladly accept returns or exchanges if there is an issue with workmanship.

Returns/Exchanges:

• Items can be returned or exchanged only if they have defects in workmanship.
• Please contact our customer service team within 14 days of receiving your order to initiate a return or exchange.
• Provide detailed information about the defect, and include photos if possible, to help us process your request quickly.

Your satisfaction is our top priority, and we are committed to ensuring you receive a product you love. If you have any questions or concerns, please don't hesitate to reach out to us at soflordesign@gmail.com or call 561-702-5744

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.